OUR RETURN POLICY & TERMS
* PLEASE NOTE: All SHAWLS AND SCARVES are pictured and represented as close to what we sell on our site . Slight variations in color and texture will be present.
Our special return & exchange policy gives you 10 days from delivery. You must have proper prior authorization from MYSTIC MASALA MGT. to do that. Returned items must be received in brand new condition with all tags still attached and original packaging used. Please include a copy of the original shipping receipt along with a note indicating whether it is a return or an exchange (please write down the item you wish to receive in exchange) and send to the following address:
12 Battery Park Ave
Tel : 828 505 3796
Mystic Masala @ Charter.net
You are responsible for all costs in returning the item(s) back to us. You may wish to insure the package as we cannot be held responsible for lost mail. All exchanges please include $5.00 for return shipping costs. If the item to be received in exchange is a higher-priced item, please include that difference as well. Please include your phone number if you wish to be contacted to charge any exchange fees to your credit card. If the item received in exchange is lower-priced, we will issue a refund to the original method of payment.
The original tags must still be attached to the item in order to return or exchange. Any item received after 10 days, based on tracking, or has the tags removed, or smells of smoke/perfume, or covered in hair, or otherwise obviously been used will either be returned to you at your expense or charged a 25 % cleaning and restocking fee. No returns or exchanges allowed after 10 days. All refunds will be applied to the original method of payment. For example, if a credit card was used to make the purchase, the refund will be applied to that credit card.